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PRODUCT RETURNS

NON-DEFECTIVE PRODUCT RETURNS POLICY

If for any reason you are dissatisfied with your UAG product, you may return it to us for a full refund, less the original shipping costs.  The product must be returned to us within 30 days of the original purchase date and the product must have been purchased through the UAG website (www.urbanarmorgear.com).  UAG does not handle product returns for UAG products purchased through Authorized Resellers.  Such cases must be resolved through the Authorized Reseller.  UAG reserves the right to refuse refunds on products that violate the terms of the Limited Product Warranty or products that are deemed to be counterfeits.

 

DEFECTIVE PRODUCT RETURNS POLICY

Defective product that meets the criteria of our Limited Product Warranty may be returned to UAG and a replacement will be shipped to you at UAG’s expense.  The replacement will be made per the terms of our Limited Product Warranty.  Warranty claims must be handled by UAG directly.

If we determine the product is not eligible for warranty action, we will return the product to you at our expense.  However, if the product meets the criteria of our warranty replacement policy, we will remedy the defect according to the terms set forth in our Limited Product Warranty.

 

LIMITS OF RETURN SHIPPING LIABILITY

UAG is not responsible for products that are damaged or lost in transit from you to our return center.  We recommend you use a trackable shipment method.  UAG is not responsible for any customs fees, taxes, duties or brokerage fees.